Frequently asked questions
Product Safety/What lightbulb should I use?
I recommend that you use a maximum 40watt LED bulb only. My soft shades are treated with a fire proofing spray which is water based and a non-toxic, non-hazardous formulation. My hard shades are lined with a fire resistant PVC laminate.
What Lampshade shapes do you use?
To illustrate some of the different sizes available I photographed my paper shades on similiar height lampshades, to help you choose a size.
I'm constantly updating the shapes I use as I'm a little addicted to trying out new ideas but as a general rule I use:
Empire – an empire shade is tapered with the top ring being half the diameter of the bottom ring, giving an elegant outline. For example, a 30cm bottom ring would have a 15cm top ring.
French Drum – less tapered than the empire, the top ring is greater than half of the bottom ring. For example, a 30cm bottom ring could have a 20 or 25cm top ring. Increasing popular, these look wonderful with gathered fabric.
Drum – these have the same size top and bottom ring. These typically are hard shades (PVC backed) only.
I list the individual measurements for each item within their description so please read these carefully to make sure it’s the size and shape you need – French drums in particular can vary in height and slope giving different looks.
What size lampshade should I buy?
This is very much down to personal taste but as a general guideline, traditionally the following is given as guidance:
Width - The width of the lampshade should be the same as the height of your lamp base. So if your lamp base is 28cm high, you could opt for a 30cm shade. Your lampshade should also be wider than the widest part of your base.
Height – The height of the lampshade should be roughly two-thirds of the height of your base. So again if your base is 28cm high, your shade should be approx. 18-20cm.
Can I get a sample of the fabric/paper?
Yes, no problem.
Please contact me if you would like me to post you a sample. Up to 4 samples can be posted to you.
Please note that I've made every reasonable effort to accurately reflect actual colours in the photographs on my website however due to variances between monitors, colours cannot be guaranteed. Therefore I recommend getting samples if you require a particular shade or tone.
Will I receive an exact replica of the shade photograhed on your website?
Your shade will be made using the same fabric or paper as pictured and described but I use many handmade products which by nature of their make have small variations in pattern and colour and some minor markings or flaws as a result of the hand printing and weaving processes. I believe this adds to the uniqueness of the lampshades and marks them out as not a mass produced factory item but an unique handcrafted item.
Please take this into considertion before agreeing to purchase one of my lampshades.
I undertstand how difficult it can be to choose an item online so I do allow for returns if you are not happy with your purchase - please see our returns policy.
My shades are sewn and created by hand, so there will be variations in the pattern design and placement. With gathered shades the amount of fabric gathered varies according to the fabric and frame types to allow for the best display of the fabric pattern.
Where two matching shades are ordered, I will endeavour to keep the shades as alike as is possible.
Seams on Lampshades cannot be pattern matched.
Can you explain the different type of lampshade fittings to me?
Here in Europe, there are two standard ways of attaching a shade to a light source:
- A standard attachment/gimbal, the type you will see in any high street shop. Typically these are fixed and therefore you will need to specify when ordering if you require a table or ceiling version as the attachment is on the top ring for ceilings and on the bottom ring for table lamps. For smaller versions, sometimes the attachment is moveable, and therefore suitable for ceiling and table but this will be specified in the description.
- A duplex attachment – a duplex allows for both table and ceiling, as a shade carrier is supplied for table lamps and a spider fitting for ceilings. Duplex’s are wonderful for their ease in removing your shade for dusting, the changing of bulbs etc.
What are the shipping costs? Can I order and collect in-person?
I currently only automatically deliver to Ireland and other EU countries. Please contact me if you would like a quote for delivery outside of the EU.
Ireland (inc Northern Ireland) - €12
Belgium, France, Germany, Luxembourg, Netherlands - €33
Serbia, Bosnia Herzegovina - €60
All other EU countries - €35
I use a reputable courier service who provide a tracking service. You will be notified when the item is despatched with an estimated delivery date. If your order is taking longer than expected please contact me.
Local Collection – Cork City
Free (order and collect in-person)
This is a enviromentally friendly option as it cuts down on the need for packaging. Please place your order online and opt for the collect in-person option and I will contact you via email to arrange a time that suits you to collect your shade from my premises in Douglas, Cork.
Can I return my lampshade?
I know how difficult it can be to judge items online and I want you to be fully satisfied and happy with your new lampshade so I accept returns on all items (with the exception of once-off commissioned items) provided I'm notified within five working days of receipt.
Please email me and let me know that you are returning the item and confirm the date that the item was/will be posted back to me. The item must be sent back to me within 10 working days.
I do not refund the cost of the original delivery cost to you or the return, both of which you must pay, except in the case of faulty or damaged-in-transit shades.
Please ensure your lampshade is packaged appropriately, with the original packaging, so that it isn’t damaged in transit and sent using a trackable delivery service.
If the product returned is not in fully re-saleable condition, I reserve the right to refuse a refund on the item.
Your refund will be processed within 10-15 working days of me receiving your returned item.
My lampshade arrived damaged-in-transit, what can I do?
First off, I realise just how disappointing it is for an item to arrive damaged in transit, so please accept my sincere apology.
I pack my lampshades very carefully to avoid this happening but very ocasionally this happens to an item.
Please contact me immediately and I will organise a replacement shade to be sent to you, or I can also offer you a refund. I will also organise for the damaged/faulty shade to be returned to me.
What payment options do I have?
My website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell our products and services to you.
I use Paypal and Wix Payments as the payment gateways.
I redirect you to Paypal to make any payments so I never see your credit or debit card information, it is all encrypted on their side.
I have SSL enabled on my site for Wix Payments which means all transactions are over a secure network – this ensures maximum protection. You will see a padlock and my company name to the left of your address bar which signifies a secure page.
All transactions shall be made in Euros, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you by your card provider.
When I receive your payment and order details I will send you a confirmation email automatically on receipt of your payment and order details.
Do you do bespoke/once off commissions?
Sometimes, I can undertake commissions, depending on workload. Please contact me directly and we can chat through your requirements and I can advise you of my availabilty.