SHIPPING & RETURNS POLICY

Shipping Policy

I currently only automatically deliver to Ireland and other EU countries. Please contact me if you would like a quote for delivery outside of the EU.

 

Country                                                                                          Shipping Cost

Ireland (inc Northern Ireland)                                                       €12

Belgium, France, Germany, Luxembourg, Netherlands            €33

Serbia, Bosnia Herzegovina                                                         €60

All other EU countries                                                                   €35

 

You will be notified when the item is dispatched with an estimated delivery date. If your order is taking longer than expected please contact me.

 

Local Collection – Cork City

Free (order and collect in-person)

A more environmentally friendly option as it eliminates the need for packaging, you can collect your order from me in person from my workshop in Douglas, Cork. Please place your order online and opt for the collect in-person option and I will contact you via email to arrange a time that is suitable for you to collect your shade.

Return & Exchange Policy

I know just how difficult it can be to judge items online and as I'm committed to having fully satisfied customers I accept returns on all items (with the exception of once-off commissioned and Sale items) provided I'm notified within five working days of receipt.

 

Please email me and let me know that you are returning the item and confirm the date that the item was/will be posted back to me.

 

The item must be posted back to me within 10 working days.

I do not refund the cost of the original delivery cost to you or the return, both of which you must pay, except in the case of faulty or damaged-in-transit shades.

 

Please ensure your lampshade is packaged appropriately, with the original packaging, so that it isn’t damaged in transit and sent using a trackable delivery service.

 

If the product returned is not in fully re-saleable condition, I reserve the right to refuse a refund on the item.

 

Your refund will be processed within 10-15 working days. 

 

There is no return/exchange on once off commissioned or Sale items.

 

Damaged Shades

 

For faulty or damaged-in-transit shades, I realise just how disappointing it is, so please accept my apology and contact me so that I can organise a replacement shade to be sent to you, or I can also offer you a refund. I will organise for the damaged/faulty shade to be returned to me.